Hospitality Agreement

When considering North Carolina travel, stay at The Aerie Bed & Breakfast, Guest House and Conference Center where we strive to make your visit not only comfortable, but memorable as well. Located in historic New Bern, our inn is a wonderful choice whether you are planning a private retreat just for you, a romantic getaway for two, or a family vacation in NC. During your stay, you will enjoy discovering all of the New Bern area attractions and activities the town has to offer. The city also hosts a wide variety of annual special events and festivals, making The Aerie a year-round vacation destination. Travel discounts are available for AAA members, eligible seniors and active military personnel. Corporate rates based on single occupancy Sunday through Thursday nights are available on a limited basis...please contact us. We look forward to your visit, but upon reserving, please keep in mind the following policies, and be sure to contact us if you have specific questions or require additional information.

Breakfast

All of our rooms include a full breakfast featuring a choice of three hot entrees. Breakfast is served from 8am to 9am. Please check with us if you require an earlier time in order to make a business appointment or golf tee time. We are pleased to prepare for special diets if possible and when requested in advance. We also host gatherings in the evening featuring wine and hors d'oeuvres. These socials are hosted in our parlor or in the back courtyard, weather permitting, from 5:30pm to 6:30pm daily. Wine and soft drinks are served in addition to a variety of appetizers.

Reservations

Reservations are taken up to one year in advance. The Aerie books up well ahead of time during the summer and on holidays so we strongly suggest making reservations well in advance to make sure we can accommodate your requests. We recommend you select a second and third option when viewing our rooms online in the event your first choice is taken when you call.

Deposits and Payment Terms

There is a two-night minimum stay on holidays, weekends and during special events. During January and February we do take single night stays on weekends except during holidays. Single Friday or Saturday nights do become available sometimes if another guest has reserved a Thursday/Friday or a Saturday/Sunday stay. Please call for availability. The Aerie accepts Visa, MasterCard, American Express and Discover, Cash, Personal Checks and Travelers Checks. At the time of reservation your credit card information will be taken to hold your reservation. Charges will not be billed until your arrival. If reserving the entire inn for a special function such as a wedding, reunion or conference, a non-refundable deposit of 50% of the total is required.

Cancellation Policy

Inns are significantly affected by untimely cancellations. To minimize this problem we ask that you be fairly confident of your travel arrangements when making a reservation. We understand however, that unforeseen changes happen; therefore our cancellation policy is as follows:

With more than 72 hours (3 days) notice given prior to check-in time of 3 pm: A $25.00 administrative fee will be billed to your credit card. With less than 72 hours (3 days) notice is given prior to check-in time of 3 pm: A $25.00 administrative fee will be charged to your credit card. Additionally, a minimum of one night's stay will be charged to your credit card unless we are able to rebook the room for the whole period of the original reservation. If we are unable to rebook the room, the amount may, at our option, be applied to a return visit to The Aerie within six months. All other restrictions apply.

We cannot be responsible for travel delays, health issues, inclement weather, or early departures. A reservation made using a prior balance carried over by a previous cancellation will become non-refundable for a future stay regardless of the date canceled. Early departures and No Shows will be charged the full amount of the reservation.

Hurricane Policy

If Craven County is issued a Mandatory Evacuation Order a refund will be given. If evacuation order is not issued for Craven County, a credit for another stay will be given should our guest decide not to stay/arrive.

Check-In And Check-Out

Check-in is anytime between 3pm and 6pm. Please let us know if you will be arriving outside that time so that we may make necessary arrangements. Please call several days prior to your stay to provide us with the anticipated time of your arrival. Check-out is 11:00am.

Smoking

The Aerie is a smoke-free facility. Smoking is permitted only on the rear deck seating area and in the courtyard.

Pets

While we cannot accommodate pets at The Aerie, there is a pet resort located nearby. Camp Bow Wow can be reached at 252-514-6859.

Housekeeping Services

Housekeeping is provided on a daily basis. Please let us know if you have any special needs and we will make our best efforts to accommodate you.

Parking

One parking space is provided for each guestroom. There is no additional charge for parking.

Wheelchair Accessibility

As we are an historic building, The Aerie is not 100% ADA compliant. Please call with questions.

AAA, AARP and Active Military Discounts

The Aerie offers a 10% discount to our guests that notify us when making reservations that they are an active AAA or AARP member. This discount also applies to those on active military status. The valid membership card must be presented upon check-in. Please contact us for discounts on extended stays. Discounts requested after check-in will not be granted. Discounts are not valid during holidays, special events and weekends. Discounts are available on selected rooms only. Corporate rates are single occupancy only.